Privacy Policy

Overview

This Privacy Policy explains how Epochal collects, uses, stores, and protects information when you use our website, applications, and related services.

By using Epochal, you acknowledge that we may process information described in this policy in order to provide the service, maintain account security, support billing, and improve product quality.

Information We Collect

We may collect the following categories of information:

• Account information: name, email address, authentication identifiers, and profile information you provide when creating or managing an account.
• Billing and payment information: subscription status, credit balance, transaction metadata, and payment-related records provided by payment processors. We do not store full payment card details on our servers.
• Usage information: product interactions, pages visited, session events, feature usage, generation history, and basic analytics data.
• Device and technical information: IP address, browser type, device type, operating system, language, referral source, and log records used for security and troubleshooting.
• Content you provide: prompts, uploaded files, reference images, settings, generation inputs, and related metadata.
• Generated outputs: images, videos, titles, metadata, and records associated with your creations.
• Communications: messages you send to support, waitlist forms, newsletters, or other contact channels.

How We Use Information

We use information for the following purposes:

• to create and manage user accounts
• to provide AI generation workflows, credits, billing, and related service functionality
• to process prompts, uploads, and settings through supported model and infrastructure providers
• to store and display your generation history, uploads, and outputs
• to prevent abuse, fraud, unauthorized access, and policy violations
• to respond to support requests and service communications
• to monitor reliability, debug errors, and improve performance
• to analyze usage trends and improve product design
• to comply with legal obligations and enforce our terms

AI Processing and Third-Party Providers

Epochal may send prompts, uploaded assets, and related generation parameters to third-party model or infrastructure providers in order to deliver AI features.

These providers may include services related to:

• model inference
• cloud storage
• authentication
• payments
• email delivery
• analytics and infrastructure monitoring

We only share the information reasonably necessary to provide the requested functionality.

Public and Private Content

Some features of the platform may allow content to be public by default depending on your plan or product settings. Paid plans may provide more control over visibility.

You are responsible for reviewing visibility settings before sharing sensitive or private material through the platform.

Data Retention

We retain information for as long as reasonably necessary to:

• provide the service
• maintain account records and billing history
• preserve generation history and user uploads
• comply with legal, tax, accounting, and security obligations
• resolve disputes and enforce agreements

We may delete or anonymize information when it is no longer needed for these purposes.

Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

• keep you signed in
• remember preferences
• measure usage and performance
• improve product reliability and security

For more detail, please review our Cookie Policy.

Data Security

We use reasonable administrative, technical, and organizational measures to protect data. However, no online system can guarantee absolute security, and you use the service with that understanding.

Your Choices

Depending on how you use the service, you may be able to:

• update profile information
• manage billing settings
• delete uploads or creations
• unsubscribe from marketing emails
• contact us regarding account or privacy requests

Children

Epochal is not intended for children under the age required by applicable law to consent to data processing in their jurisdiction. If you believe a child has provided personal information without appropriate authorization, contact us so we can review the situation.

International Use

If you access the service from outside the region where our infrastructure operates, your information may be processed in other jurisdictions. By using the service, you understand that your information may be transferred and processed where our providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and provide additional notice where appropriate.

Contact

If you have questions about this Privacy Policy, please contact us.